1. Information We Collect
We may collect the following data from website users and clients:
- Personal data: name, email address, phone number, and other contact information you provide during consultations or service registration.
- Technical data: IP address, browser type, device, pages visited, and activity while using the website.
- Communication data: inquiries, service requests, and interactions via email or contact forms.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
2. Legal Basis for Data Processing (GDPR Principles)
For users outside Indonesia, including the European Union, we process personal data based on one or more of the following:
- User consent
- Performance of a contract or pre-contractual steps
- Legitimate business interests (e.g., service improvement and security)
- Applicable legal obligations
3. Purpose of Data Use
The data we collect is used to:
- Provide and manage Santsite services
- Contact you regarding consultations, service requests, or important information
- Manage, monitor, and maintain client websites
- Improve website performance and service quality
- Internal analysis and service development
4. Client Website Data
For clients using Santsite’s website management services:
- All website content and data remain the property of the client.
- Santsite only accesses and processes data for technical purposes such as updates, backups, and maintenance.
- Backup frequency follows the active service package.
5. Data Storage & Security
- Data is stored on secure servers and managed according to industry-standard security practices.
- Access to data is limited to authorized personnel only.
- While we strive to maintain data security, no digital system is completely risk-free.
6. Cookies & Analytics Technology
Santsite’s website uses cookies and similar technologies to:
- Analyze website traffic and user activity
- Enhance website user experience
- Deliver relevant content
Users may disable cookies via browser settings; however, some website features may not function optimally.
7. International Data Transfer
We operate from Indonesia. By using Santsite services, you understand that personal data may be processed and stored outside your country of residence.
We take reasonable steps to ensure data protection remains adequate.
8. User Rights
As a user or client, you have the right to:
- Request access to personal data we hold
- Request correction or deletion of personal data
- Restrict or object to certain data processing
Requests regarding personal data can be submitted via Santsite’s official contact channels.
9. Data Retention Period
Personal data is retained only as long as necessary to:
- Provide our services
- Meet legal obligations
- Fulfill legitimate business purposes
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Changes will be communicated via our website or official channels. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws of the Republic of Indonesia, regardless of the user’s or client’s location.
12. Contact
For questions, complaints, or requests regarding privacy and data, please contact us via the official communication channels listed on the website.