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Terms & Conditions

Santsite - Website Partner

Last updated: December 24, 2025

By using Santsite’s website and services, you are deemed to have read, understood, and agreed to all the following terms and conditions. These terms are established to ensure clarity in collaboration, define responsibilities, and maintain the quality of service for both parties.

1. Scope of Services

We provide business website creation and management services for non-complex websites, including but not limited to:

  • Company profile or landing page websites
  • Domain and hosting setup until the website is ready to use
  • Technical website management according to the chosen package
  • Content updates and website maintenance according to service terms

We do not provide complex e-commerce systems, web applications, custom systems, or management of websites built by other developers, unless explicitly agreed in writing.

2. Collaboration Model

We operate as a long-term technical partner, not as a one-time website service.

Websites created are assets owned by the client, while technical management is handled by Santsite according to the active service package. This approach ensures website stability, security, and consistency over the long term.

3. Website Ownership & Access

  • Websites are fully owned by the client upon completion of the setup package payment.
  • Technical access (server, source code, and system) is managed by Santsite during the collaboration period.
  • Full access can be transferred to the client if the collaboration ends and all payment obligations are fulfilled.

For websites with CMS, content editing access is provided according to the agreed scope.

4. Monthly Management Packages

Monthly management services include activities according to the selected package (Essential Care, Priority Care, or Premier Care), including:

  • Content updates within package limits
  • Regular backups
  • Technical monitoring
  • Written technical support

Details of coverage, SLA, and usage limits refer to the Pricing page and collaboration agreement.

5. Content Updates & Changes

  • Content updates only cover simple text or media changes.
  • Visual revisions are minor and not full redesigns.
  • Requests outside the package will incur additional charges according to the price list.
  • All update requests must be submitted through the official communication channels agreed upon.

We reserve the right to reject change requests that may compromise website stability, security, or consistency.

6. Response Time & SLA

Response and task completion times follow the SLA of each service package. Business days are Monday-Friday, excluding national holidays.

Urgent requests outside the SLA may incur additional charges and are optional.

7. Payments

  • All listed prices in IDR and USD are net and exclusive of applicable taxes or other charges as required by relevant regulations.
  • Setup package payments are made according to the agreed schedule before work begins.
  • Monthly packages are prepaid for the ongoing period.
  • Late payments may cause temporary service delays.

8. Cancellation & Termination

  • Clients may terminate monthly services with at least 14 days' notice before the next period.
  • Payments already made are non-refundable.
  • We reserve the right to terminate services if the client violates terms or uses the website for illegal activities.

9. Limitation of Liability

We are committed to keeping the website online and functioning technically, but we are not responsible for:

  • Business losses due to client-provided content errors
  • Disruptions beyond technical control (network, third parties, external services)
  • Performance degradation due to third-party integrations outside our control

10. Security & Data

We implement best technical practices to maintain website security. However, no digital system is completely risk-free. Clients understand and accept the inherent risks of using digital services.

Backups are performed according to the active service package.

11. Changes to Terms & Conditions

We reserve the right to update these terms and conditions at any time. Changes will be communicated via the website or official channels. Continued use of the services after changes constitutes agreement to the updated terms.

12. Governing Law

These terms and conditions are governed by the laws of the Republic of Indonesia. In collaborations with international clients, the parties agree that Indonesian law remains the primary reference unless otherwise agreed in writing.

13. Contact

For questions regarding services or these terms and conditions, please contact us through the official communication channels available on the website.